ActiveOps blends AI and human intelligence to deliver the most complete and useful set of predictive and prescriptive insight for service operations
We sit within a unique space. Helping Service Operations sharpen up decision-making and do more with what they have. More capacity, more productivity, reduced costs, improve well-being and drive customer experience.
What
More
Looks
Like
Our customers know that finding and releasing their hidden capacity can reduce overtime, reduce temporary hires, balance their team’s workloads, meet SLAs, manage employee wellbeing and scale for peak times. And they can do all of this intra-day, in real-time, with Decision Intelligence. The results are phenomenal.
Average Capacity Gains
In 1st Year
“To have already beaten our targets, with months left to go, feels incredible. I love working with ActiveOps.”
NPS Score of 8.8 Increases to
Over 4 Years
Positive Employee
Morale
“Our colleagues’ lives’ were disrupted, we went to WFH, volumes changed but AOM was our GPS.”
Reduced Claims Backlog By
Supporting CX Goals
Reduced Fraud Losses By Over
Annually
“Probably the best transactional capacity planning tool
on the market.”
Annual Recurring Revenue (HY24)
Net revenue retention on a 12 monthly basis
Net cash position as at 30 September
Enterprise customers globally
Key Strengths
Leading
management process automation software solution
Deep
domain expertise and proven operations management methodology
Immediate
quantifiable productivity gains and a broad range of long-term business benefits including acceleration of digital transformation
Diversified
and stable blue-chip customer base and low churn rate
Differentiated
proposition and market message
Strong
track record of new customer acquisition
Proven
ability to grow revenue from existing customers
Robust
financial model with high levels of recurring revenue
Proven
management team
Share Price
Documents
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Annual Report and Accounts 2023
Annual Report and Accounts 2022
Notice of AGM 2021
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