The Group’s enterprise platform comprises Workware+, its MPA software platform, and AOM, the Group’s operations methodology and framework for effective back-office management. Together, this combination of software and embedded methodology enables operations managers to balance the competing priorities of meeting service and quality standards while improving productivity and reducing cost.
The intellectual property behind both Workware+ and AOM has been developed and refined over two decades by the ActiveOps management team, who are among the leading authorities in back-office operations management. The Workware+ platform consists of two core software products:
- ControliQ: the Group’s cloud delivered workforce optimisation software. It consolidates data from the multitude of systems used in a typical back office to provide managers with comprehensive, real-time insight to support the management of operations performance and provides forecasting and planning functionality and
- WorkiQ: the Group’s employee productivity monitoring (EPM) software which analyses a user’s interaction with their PC and the applications running on it to provide insights into how their time is spent and the performance of those employees and their employer’s processes.
Workware+ also provides customers with access to OpsIndex, the Group’s benchmarking capability which allows customers to compare the performance of their operations within their own enterprise and with their geographical and industry peer groups.
The AOM methodology provides organisations with an effective and practical management process which ensures optimal use of available capacity and a consistent management approach by operations leaders across the back-office. Workware+ automates and orchestrates key elements of the AOM process thus enabling operations leaders to: forecast workloads accurately, build capacity plans, monitor team performance, respond effectively to unexpected events and embed continuous performance improvement in a defined and repeatable manner.