We help operations teams do more with what they have. Operations teams in banks, insurance, healthcare and many other businesses are constantly under pressure to reduce costs and drive up efficiency, all while trying to maintain a great customer and employee experience.

That’s where we come in – through our software and approach centred on Decision Intelligence, we help our customers find capacity, boost productivity and drive business impact.

Our Vision

We see a future where trusted, data-driven, agile operations are at the heart of our customers business success and make them a great place to work.

Our Purpose

To make operations the strength in what our customers do.

Our Mission

To lead a revolution in how our customers use technology and data to run operations.

What We Do

Everything we do is focused on helping our clients run operations better. In fact, our mission is to lead a revolution in how they use technology and data to run operations.

Our SaaS products have been developed from the ground up to meet the exacting needs of service operations, delivering real-time, AI-driven intelligence, to the right person, at the right time.

Our Products

Overview of ActiveOps product offerings

ControliQCaseworkiQWorkiQ
What type of operations is it applicable to?Employees performing transactional processing workEmployees performing transactional case-management workAll employees who work at a PC
What does it do?
  • Automatically captures details of all the work performed across all software applications
  • Consolidates attendance, use of time and details of tasks completed in a single repository
  • Provides reports and dashboards to support performance management, process improvement and skills development
  • Forecasts future workloads and plans the optimal deployment of resources and skills
  • Provides real-time insight to managers, leading to more timely decisions, optimising performance, service delivery and employee experience
  • Automatically gathers data by analysing PC desktop activity
  • Captures applications / screens used, time spent by activity and volume of key tasks completed
  • Provides reports and dashboards to support performance management, process improvement and skills development
Key Benefits
  • Rapid, sustainable productivity gains and capacity release (typically 15% or more in the first year)
  • Safer delivery of service and quality standards
  • Enhances ability to satisfy regulation and compliance requirements
  • Enables digital transformation, automation and other transformation initiatives
  • Improves employee experience
  • 10% or more increase in time focused on the most important work
  • Visibility of working time and activity to enable hybrid and flexible working models