The strategy has five pillars:
Operations Research
Understanding the challenges and future requirements of running operations.
FY24 focus area
- Exploring the potential for Generative AI technology to accelerate our roadmap
- Researching the long-term implications for operations of technology advances and changing consumer preferences
- Investigating use of the ActiveOps data model and extensive historical data set to train machine learning algorithms to automate time consuming management tasks
Industry Leading Solutions
Developing and codifying intellectual property into enterprise scale solutions to the challenges of running complex operations.
FY24 focus area
- Release a series of major AI enhancements to our software, including:
- Automated, machine learning powered forecasting and planning (Smart Planning)
- Automated skills inventory creation and maintenance (Smart Skills)
- Forecasting future service level performance to enable better balancing of work and capacity (Smart SLAs)
Enterprise fitness
Making our solutions uniquely accessible and persistent in the largest enterprises.
FY24 focus area
- Continue to expand the interoperability of our software within our customers’ IT environments and with key technology partners
- Further enhance CaseworkiQ to increase the scope of operations ActiveOps can support
Recognition of Management Process Automation
Make Management Process Automation (MPA) a recognised capability for back-office operations.
FY24 focus area
- Enhance ActiveOps interoperability with the ecosystem of technologies used to run world-class operations
- Demonstrate thought leadership through publications, conferences and events
Revenue Growth
Execute our go-to-market strategy to deliver sustainable growth in revenues and increasing profitability.
FY24 focus area
- Continue to execute our land-and-expand growth strategy:
- Expanding in existing accounts through expansion into new environments as well as upselling additional products
- Adding key new logos within our tightly defined target criteria
- Continuing to develop channel sales through Microsoft and other key technology partners
